What's working in a call center like? Is it as bad as people say?

I worked in a different kind of one where we didn’t deal directly with customers. So the working experience might be different. But the culture might be the same. My first week on the job, a woman messaged me to say I was disrupting the workplace by taking her friend’s cubicle. I also had a supervisor email me from a couple cubicles down that I wasn’t allowed to have an open drink at the computers. I get it, but I was looking around for where he was watching me from. 😂😬
Bathroom breaks had to be scheduled. Time on calls was monitored. Some calls were monitored randomly to make sure we really were doing our jobs.
They bought stuff for the break room though. DVDs and an Xbox, dart board, foosball, keurig machine, etc.