I feel for you because just this past week I had a bathroom leak, contacted the office and within an hour a maintenance man was at my door to address the situation. Makes me feel very grateful that I’m not up against what you’re going through to get the problem addressed.

Just curious if paying the rent has been an issue or if the woman has this attitude with everyone.

I would include her entire message to them in an email.

Some people just like being on a power trip

Those same people, lack strength intrinsically therefore they seek to control others