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Why do some people take their personal frustrations out on people who work behind a counter?

There was a guy who was acting like a d#ckhead cause he couldn't use the self check out at the grocery store. And even admitted he had a fight with his missus who was waiting in the car for him.
He was calling the check out worker, slow and useless. That he had to get thru quickly or else his wife would hit him again and carrying on like a toddler.. It was 6pm and the shop was packed, the workers were swamped and they had to deal with this guy! And his shopping only came to $25. Which is bugger all in this economy...
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Fungirlmmm · 51-55, F
Today, I had to ask for a refund on an item I had purchased. When we were done the manager that was approving my refund (with receipt) gave me a $20 gift card because he said, "most people returning items aren't as courteous as you. You have won our favorite customer award today." I wasn't any nicer than normal so I can just imagine him dealing with some nasty people. Poor fella!!!!