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Why do people not know how to order a Subway sandwich? That’s why they came with the new menu. Yet, people still struggle in the line!

ArishMell · 70-79, M
If they can't choose a sandwich in what is only a take-away food shop, what hope have they for genuinely important decisions?

I have used a Subway branch only once - and don't recall more than perhaps 20 seconds to choose from a list of, let's face it, what are merely over-promoted bread-rolls with assorted salad fillings. Nice enough, but nowt special.

The sauce was more difficult! The only choices - dictated, I was told, from New York some 3000 miles of ocean away - seemed only spicy oils and mayonnaise. No salad-cream, my normal option.

Oh the irony. An American firm not knowing the salad-cream is very popular in Britain where its leading brand has long been Heinz, another American company.
MissPerfect · 22-25, F
Subway is poorly thought out. People are expected to order and pay before being able to properly read the menu.
ninalanyon · 61-69, T
@MissPerfect Fast food places of all kinds surely make most of their profit from regular customers. There isn't much profit to be gained by making it easier for people who rarely go there especially if this means adding more menu posters which have to be kept up to date.

McDonald's (in Europe, I don't know about other places) does it right by having big touch screens in multiple languages near the entrance. But that must also be quite an expense and probably wouldn't work for Subway which is usually just a shop not a restaurant and so has much less space than many McDonald's'.
People are incredibly stupid and unaware.

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