Is tipping an expression of gratitude or a mandatory payment?

Is tip part of the chargeable fee? Is it mandatory or is it a social norm? If the institution expects the customer to tip, why not add that on the original bill?

Isn't the client paying for the product and service already? I love a gesture of appreciation for a good service , but if it's expected how can it be a gesture of gratitude.?

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Bleak · 36-40, F

For me it is the expression of gratitude.

Renkon · 36-40, M

@Bleak Then it's great for both the giver and receiver.

Bleak · 36-40, F

@Renkon To be honest, even if the service is not great, I will still pay my gratitude. Because everyone has his share of pain. The labour class is really working hard to make both ends meet.

Renkon · 36-40, M

@Bleak That's true.