OMG I listening to someoneLose his temper with a customer! My fear is that the customer is actually right and the employee is going to have to eat his words.
Think Before You SpeakInstead of filtering selfies, filter your words. While speaking, you should at least think about how many of your words are just words and how many are like arrows.
It was a joke but..Today at work, something happened that’s been sitting with me. I was showing a colleague some old photos of someone we both knew, and a picture of me from about 10 years ago came up. He joked, “Wow, you’ve let yourself go,” and then immediately... See More »
