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when helpline workers act like this, how do you respond

there's a helpline i phone at times, here in the uk, and recently when i phone, most of the workers greet my call with long silences with the odd interjection of 'yeah'....'yeah'.

i find this very off putting and annoying too.....but i can't get angry because i don't want to get barred from the service.....but i think it's objectionable the way they're acting with me, almost like they know me personally.

how should i respond to that?
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YoMomma ·
Maybe they do know you personally and are fed up with your story which they probably already All know by now 😒