when helpline workers act like this, how do you respond

[c=BF6900][i]there's a helpline i phone at times, here in the uk, and recently when i phone, most of the workers greet my call with long silences with the odd interjection of 'yeah'....'yeah'.

i find this very off putting and annoying too.....but i can't get angry because i don't want to get barred from the service.....but i think it's objectionable the way they're acting with me, almost like they know me personally.

how should i respond to that?[/i][/c]