So this representative made me smile

It's so nice when they give you a good customer service

They make me purr like a kitty

And when they treat me bad I hiss and scratch hehe 😁

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Thats my goal as a csr manager, make them purr as much as possible and come back for more even if they dont.

SW-User

@TallMtnMedic it's an awesome feeling, it makes a whole difference

@SW-User Definitely. Gotta know how to read the person you're speaking to. All about listening all the time and empathy when needed.

SW-User

@TallMtnMedic when people enjoy what they're doing... Or value the clients is awesome