I was interrogated, roughed up, and my motives were questioned... at the bank

I had to go to the bank to handle something that couldn't be done online. I was pretty sure what I needed to do and mostly confident. When I walked in, the receptionist insistently stopped me and asked me how he could help. He wanted to know the details, my account number, and if I had an appointment. Reluctantly, I answered him, but his questions seemed out of line, and I started to feel uncomfortable. I wasn't expecting so many questions... and not from the receptionist.

He typed some things into his computer and gave me a look like I was wasting his time. He demanded that I take a seat and told me someone would be right with me. Yeah, he smiled, but it seemed like it was forced. I walked towards the seating area where he directed me, but as he turned away, I kept walking out the other door.

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DeWayfarer · 61-69, M

Good way to not get anything done. Especially since you can't do it online. 😆

Now imagine absolutely being dependent on every time having to do things in person.

I grew up in that world. And so did most of all humanity throughout all of history.

MarkPaul · 26-30, M

@DeWayfarer I don't think that would be a problem for me. I can handle doing things in person. I just don't like being interrogated and then presented with a fake smile.

DeWayfarer · 61-69, M

@MarkPaul You think it didn't happen back then? 😆

Only ALL THE TIME.

MarkPaul · 26-30, M

@DeWayfarer Well, I don't like it.

DeWayfarer · 61-69, M

@MarkPaul Be glad you have some other options with the Internet.

MarkPaul · 26-30, M

@DeWayfarer I am. But I don't think I should be singled out by some guy who is not properly trained. I might go back (but not right away) at a different time to catch someone else on a different shift now that I know I have to make a first stop at the reception area.

DeWayfarer · 61-69, M

@MarkPaul That was an everyday, multiple times a day, thing.

You are asking for the impossible. You need to deal with it. Not complain about it.

MarkPaul · 26-30, M

@DeWayfarer It's harder now. I don't think accepting poorly trained employees is something to just accept and go on with your day. Having consecutive questions hurled at you followed by a condescending smile is hardly something you just "deal" with.

DeWayfarer · 61-69, M

@MarkPaul It's not going to go the way you believe it will go.

They would rather automate the process than train anyone. That costs serious money to train.

MarkPaul · 26-30, M

@DeWayfarer Well, I wouldn't mind an AI interface. That would actually be preferable.

DeWayfarer · 61-69, M

@MarkPaul Then there wouldn't be a need for a brick and mortar bank. They simply can't do that yet.

They would if they could however.

MarkPaul · 26-30, M

@DeWayfarer Well, an AI receptionist then.

DeWayfarer · 61-69, M

@MarkPaul The moment they can they will simply close the bank. No property taxes: City, State or federal.

The biggest reason for tellers is that human interaction.

MarkPaul · 26-30, M

@DeWayfarer Well, I would prefer to do it all online and automated. It's better, more efficient, and less intrusive.

DeWayfarer · 61-69, M

@MarkPaul You're not the average person.

Added edit...

The biggest reason for tellers is that human interaction.

It's the managers position that is the hold up.

MarkPaul · 26-30, M

@DeWayfarer Well, I like human interaction the same as everyone else. I just don't want to be interrogated and roughed up as the price to be paid for it.

DeWayfarer · 61-69, M

@MarkPaul As I said. The banks won't pay for that training.

MarkPaul · 26-30, M

@DeWayfarer Well they should or risk losing my business.

DeWayfarer · 61-69, M

@MarkPaul Good luck. They are closing brick and mortar banks left and right. That's all of the Banks.

The switch to online AI is happening. Just very slowly.

There's not a single brick and mortar branch of my bank in the whole state.
The service is god awful. Yet they don't charge anything.

That's the only reason why I'm still with them. They don't charge or have minimums.

MarkPaul · 26-30, M

@DeWayfarer Well, that should be the model not the exception. Everything should be accomplished online. I resent I was forced to go into the bank in the first place and my apprehensions turned out to be proper.