@NaturallyPeculiar There are all varities of customers. I once overheard my boss talk to a local pizza owner that complained that they charged them for an entire hour when we only were at their place for about 20 minutes.

Companies generally don't charge by the minute.

That's the thing, my dad actually was also going to give ehr a small discount because of the two hour longer wait but she still wasn't having it. They didn't make really a profit at all off her repair but I guess some people don't see it that way or just don't know.

@hlpflwthat On trust me he's been the director for a long time and the other store they had him at was less stressful but this store he's currently at is a mess with crazy costumers and employees. He comes home everyday hating everything and being tired but he worked too hard for it and makes good money so he refuses to leave.

@waleskinder I could write a book about it. One young woman had parents that had bought about 4 cars and paid them off. She needed a car and they brought her to look at cars. There was something strange in her eyes, flat with no expression (I believe that she was a sociopath because I have a niece that way). She also did the very same thing. Hadn’t paid for over 3 months, wouldn’t answer her phone, changed jobs and moved. Her mother called and told us where she was working. I did an online search of her name and found out she was on probation for something. The tow truck driver went to her place of work several times when he was in the area and never could find that vehicle. The mother even set up a lunch with her at a restaurant so we could get the car towed, she parked far away or something to hide the car. Called her probation officer and told him to give her the message and he said he would. Finally the tow truck driver randomly found it at an apartment complex one day in Oklahoma City, he remembered the tag number & car description, towed it and brought it back to the lot. She came back to get her stuff out of it, there were receipts where she’d been to clubs & partying & stuff...which is typical for these people who won’t make their payments...clubs, casinos, vodka bottles, beer cans, etc. in the trunk. We’ve seen some of them in the casino after they’ve called and said they couldn’t make a payment but would a few days later. That’s usually when the boss would decide to repo the vehicle.

@wildbill83 I am a mechanic. You speak the truth.

I hope you're being sarcastic or trolling. The service department at this store isn't anything like the sales department and if you actually think she should commit arson over it being an extra 2 hours wait then you should seek serious help.

@SW-User I'm not mistaken or dishonest. They weren't charging her for 5 hours of work because it was their mistake for taking so long. So they were charging for 3 hours work like it would have been but then put a discount on top of that so it was more like 2 hours of work charged which is why it was about $200. Obviously it wasn't exactly $200 dollars on the dot since I said give or take. Either way, I'm still concerned that you think arson is the answer.