I came to work to find a Teams message from a chick who is taking over one of my duties from my former department.
This message was not asking, but INFORMING me that I had a meeting with her at 8:30 to re-train her.
She had 1.5 hours of training from me before I left, and I had had 10 minutes of it when I first learned the process. In two years, my old supervisor has refused to learn the process herself so that she can train her agents.
I told my supervisor I would make the job aid better when I was in that dept; she refused. I told her maybe more than one person on the team should hold this knowledge; she refused to allow me to train others.
I advised the previous agent before I moved departments, in no uncertain terms, that if she had further questions of me..she was to have my old supervisor get with my new supervisor.
This would a) make my old sup take some modicum of accountability, and b) not make me leave valuable learning time in my new dept to help someone who has already been helped.
I am now being forced to take an hour out of my shift to help her again, for letters that are already past the deadline to send...and it is making me look like an unhelpful b to my new supervisor.
Am I tripping or is this bs?
She had 1.5 hours of training from me before I left, and I had had 10 minutes of it when I first learned the process. In two years, my old supervisor has refused to learn the process herself so that she can train her agents.
I told my supervisor I would make the job aid better when I was in that dept; she refused. I told her maybe more than one person on the team should hold this knowledge; she refused to allow me to train others.
I advised the previous agent before I moved departments, in no uncertain terms, that if she had further questions of me..she was to have my old supervisor get with my new supervisor.
This would a) make my old sup take some modicum of accountability, and b) not make me leave valuable learning time in my new dept to help someone who has already been helped.
I am now being forced to take an hour out of my shift to help her again, for letters that are already past the deadline to send...and it is making me look like an unhelpful b to my new supervisor.
Am I tripping or is this bs?