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I Am Angry

I ordered a computer from amazon.com on Oct 1st. I have amazon prime and would get free two day shipping however, because I was using a amazon gift card I would receive 11.00 dollars off which was the price to have it shipped over night. So naturally I decided to have my computer on delivered on Tuesday instead of waiting until Wednesday. Tuesday I was sent an email from amazon saying it would be a delay and I would not get my package until Thursday. I called immediately to find out why. I was told that my bank was delaying my order. Which was shocking to me because I had paid with an amazon gift card. That is some great customer service. Nothing makes me tingle inside like when I have a problem and I call a business and someone gives me a ready made answer without given my account a courtesy glance. I declined the rep's help and asked to speak with a supervisor. The supervisor just kept saying I understand in a cold monotone voice, which sounded like she didn't understand nor gave a shit. She told me my package would ship out on Tuesday and by the close of business I should have a tracking number, and I would get it Wednesday. Which I found out was a lie to get me off the phone. Now I'm waiting on my package, not because I'm excited to get my computer, but to cancel my amazon prime.
Hikingguy · 56-60, M
I have prime and this has happened more than a couple of times. I think there is a clause that states “when available” they will ship 2 day. Regardless, free shipping and better prices keep me coming back.
xRedx · M
Hmmm, that's interesting. Sounds like Amazon was being sneaky. In any case, I have Amazon prime as well and that hasn't happened to me. Hopefully it doesn't
Love4All · 56-60, F
Well, they’re getting a raise so hopefully they’ll provide better service
How frustrating!
BearDownChicago · 41-45, M
Amazon prime has been terrible lately. Makes me insane especially since they raised the price.
That's a bunch of crap! Amazon should have someone high up to compliment to. I'd be pissed
SW-User
They handle hundreds of such calls everyday. It's not abnormal for them not to give you special attention. Customer service job is quite hectic. It's not possible for them to give you exact reason why it's delaying because it's the seller who posts the material and the customer service guys have no idea who is doing what.
belleza · 26-30, F
@SW-User That is b.s. it takes too seconds to look at the account and not try and guess so you can get back to whatever conversation you were having.
UserNameSW · 46-50, M
Gotta love great customer service
SW-User
They're shipping mad traffic. Stuff happens, its just a couple of days anyways. Im assuming they refunded you the shipping costs as they always do.
mayday · M
Do update on what happened in the end with this Amazon screwup. We have all 'been there, done that' with the company. lol
belleza · 26-30, F
@mayday I called and canceled my prime and they gave me free prime for two months. That was it. I got the laptop and it is freaking amazing!!!
jfox4anr · 46-50, M
You go girl...they don’t deserve your money...you should keep prime though I was gonna cancel and glad I didn’t I use them for so much.
SW-User
One of the reasons I don't shop online
sensualsex · 31-35, M
This is very frustrating indeed
okaybut · 56-60, M
First world problems... :)
Goralski · 51-55, M
D more you know

 
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