Everything's going to hell anyway so who cares

Actually woke up without a voice this morning. I am barely hanging on. I took 53 calls yesterday, back to back. My two coworkers on either side of me each took 5. This is a DAILY thing.

I am constantly exhausted. Mentally drained. I get sick with anxiety at the very thought of going to work, knowing it will be nonstop back to back calls. I've spoken to everyone I possibly can about it, and no one does anything to equal out my call volume so that I am taking about the same amount as the other English speaking CSRs in my team. Instead, I'm taking triple the calls while they sit around me playing cards or reading.

My company is a place that prides itself on hiring people with disabilities, mental health issues, and other "barriers to employment" (their words, not mine). Yet they don't seem to understand that when someone is affected by those things, that person is absolutely going to be more likely to burn out when being overloaded on a daily basis and not listened to when they're struggling.

I don't care if anyone reading this assumes I'm just a whiner or just lazy because I want equal workload in the workplace. Think what you want. Unless you're paying my bills, I don't really care.

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JoyfulSilence · 51-55, M

They should pay a small commission for each call. That might cause the others to demand more, thus diverting the calls from you to them.

Although if you have no control over what comes at you, perhaps a commission is not a good incentive. I suppose it would be more like a productivity bonus. In any event, you should get paid for your effort.

I am salaried, so the only incentive is personal work ethic (I do math, it is like a religion to me). We get bonuses tied to performance, but it has never inspired me because my salary is great, regardless. I know my worth and effort (and when I slack off or else avoid work). If they want to give me more money or time off as a reward, that is fine.

I have never been given bad ratings, although sometimes my independence annoys management. I tend to do something first, without asking permission, which ruffles feathers. I am a researcher so am supposed to study new things, and invent some new things (at least they are new to me) to solve a problem. I am not the type to read a lot of papers. I mostly use my own brain.