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HumanEarth · F
Upset, pisses me off and i see it as a lack of respect. Calling clients "moneymakers" reduces them to mere financial transactions, undermining the personal connection and care that should be at the heart of a home care agency's mission.
When such terminology is used and it gets out. It could damage the trust necessary for effective care, as clients may feel like they are being seen primarily as sources of income rather than individuals with needs.
Plus labeling may create a negative perception of the agency, suggesting a focus on profit over client well-being and it will impact on staff morale. Which will lead to a toxic work environment.
If I was the owner, manager or someone of power. I would address the problematic use of "moneymakers" in the home care agency, first, reevaluate all communications and replace it with respectful terms like "clients" or "care recipients." Implement staff training focused on empathy and proper communication, and establish core values centered around compassion and respect. Update marketing materials to reflect these values and highlight client stories. Regularly monitor feedback from both staff and clients to ensure the new terminology and culture are embraced, fostering a supportive environment that prioritizes client well-being.
I would be fire some people
When such terminology is used and it gets out. It could damage the trust necessary for effective care, as clients may feel like they are being seen primarily as sources of income rather than individuals with needs.
Plus labeling may create a negative perception of the agency, suggesting a focus on profit over client well-being and it will impact on staff morale. Which will lead to a toxic work environment.
If I was the owner, manager or someone of power. I would address the problematic use of "moneymakers" in the home care agency, first, reevaluate all communications and replace it with respectful terms like "clients" or "care recipients." Implement staff training focused on empathy and proper communication, and establish core values centered around compassion and respect. Update marketing materials to reflect these values and highlight client stories. Regularly monitor feedback from both staff and clients to ensure the new terminology and culture are embraced, fostering a supportive environment that prioritizes client well-being.
I would be fire some people
Tumbleweed · F
@HumanEarth The case manager actually said it, I quit...