Do you yell at customer service workers?

some do their jobs differently doing the same job for the same company...true story and i'll try and keep it short....i once needed the charges reversed on a freight bill. i had accidentally marked the shipment prepaid when it should have gone collect. but the customer service agent told me i had to get the consignee to email them to have them reverse it. but that company was huge and trying to find the right person to do that would be next to impossible...so we ate the freight,,,well dummy me did it again 🙄...but i decided to play a different a different angle. the head office of that freight company was located in a province i used to live in many years ago. so before i told them my issue i "schmoozed" with them a little and talked about my time living there...we talked sports, weather, school etc....by the end of it that customer service agent had no problem reversing the charges.