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They were really tryin me at work yesterday 馃槖

I borderline lost it on a caller. She was mad that there were no appointments available close to her area (like I have any control over that), and kept badgering me about finding one or "squeezing her in". 馃檮

I finally had enough and said "This is what is available at this time. I have no more information for you, so I am going to have to release this call." She stopped her bullshit real quick and suddenly got polite.

I fking hate people.
I love it how politely you gave her an ultimatum. 馃憤馃憤馃槃
[quote] I am going to have to release this call [/quote]
JoyfulSilence46-50, M
They need to switch to an automated scheduling system so you guys can focus on susbstantive issues.

I like when medical doctors and offices have automated online systems. You see a calendar of open times and select one. Also, you can key in all your information and not have to convey it all verbally.

With some cases, the first time I spoke to a human was when I showed up for the appointment.

And the next step would be to automate it all. I handle a lot of drivers license and all tax activities online and/or by mail. But maybe for passports they need to validate identities, etc.
Livingwell61-69, M
You did a great job of professionally handling her. You didn't take her crap and you actually helped her get an appt. Win win.
Awe, you need a vacation or massage, or spy day or something, these people getting to you a lot right now
My first thought upon reading your statement.....

[b]So Karen called you too huh.....[/b]
Well I'm sorry we're not all R2-D2 *does robot* "What is your name and date of birth?"

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