Some of you might remember my old boss from my previous department, and why I left that department. I was told when I first came to work there that
I'd be able to keep my overtime from my previous department. This was not true in the time that I was there. I lost $54k in potential earnings, in 2 years, from not receiving said OT.
I brought in $23 million, with one other co-worker, in one year. When I left, they had to replace me with 3 new employees. They are now bringing in $3 million a year, so 20 million less than when I was there, with a SINGLE OTHER co-worker.
I took a lateral move to get away from that supervisor. That supervisor (call her P) was so inept and cruel, to the point that I was crying and suicidally ideating near daily for 2 years.
Let me give you an example. P once gave us a list of claim dates of service. That's all that was on this list. It was 50 or 60 of them. She told us that from that date of service, we were to extrapolate the patient's name, Medicaid ID number, claim number, date of birth, social security number, and who their provider was (in other words, who their doctor was). Can you do that from a date of service?
Someone who doesn't even HAVE CLAIMS EXPERIENCE would know intuitively that this is not humanly possible to know, from just a single date...with no database, nothing, to cross reference against. The fact that she thought that we COULD PULL THIS OUT OF OUR ASSES is crazy, because she was the supervisor over claims, billing and recovery!!! I knew more than she did, and she felt intimidated.
So I left that department; now I'm doing verifications of private insurance for medicaid patients. They have me doing upper level duties, such as reporting, pivot tables, Excel spreadsheets, data matching, etc.
They also have me working QA audits for our vendor. The person that was monitoring 2 other QA employees (myself and someone we will call R) is on maternity leave for 4 months, and not coming back. My only other partner, R, is leaving to go do reporting as well.
So it's going to be ME over 50 quality audits a day. On top of that, I have to do all the administration work to submit a weekly report and a monthly report, and go to these upper level meetings. Mind you, I have not received a raise or rank increase in THREE YEARS. Our CEO has globally frozen raises, while she makes 33 million a year.
The manager (call her M) OVER my supervisor (call her S) has told my other co-worker, R, that she needs to be in these upper level meetings. She says she's on lunch, and can't come. I have to RESCHEDULE my lunches at times. As such, I am left leading the meetings myself....meetings R knows about a month in advance.
The other day, R took off work half of Thursday and all of Friday, without telling anyone. You're supposed to have 4 business days' approval for this.
I was left with her work. The reporting from our vendor had been late, and she knew we would be getting 100 records instead of the usual 50 to split. I was able to work 75 of them, preventing her from having to work more than 50 on Monday.
Monday comes around, and instead of doing her normal monday 25 audits plus the 25 leftover from her not being there, she DELETED 25 OF THE 75 AUDITS I HAD WORKED, ENTIRELY. She didn't tell a soul.
When I told her that this is frustrating in the group chat (and I was kind about it, and professional), she had the temerity to tell me, "Brittany instead of being frustrated, why don't you see if someone wasn't communicated with first?" She had been communicated with five different ways. S came in and said that I was right in doing what I did. I said, "well is my work going to be restored or am I going to have to rework it?" S said, "Y'all can work it out amongst yourselves."
Why wasn't my co-worker told to reinstate all of my work, or do it herself??? Why was it even an OPTION for me to have to split it and do it again???
Yesterday comes around. I've been assigning all the QA's, which I'm supposed to only be a backup for. I've created the spreadsheets; only supposed to be a backup for that. I also created the tracker; only supposed to be a backup for that. Receive not a single thank you from R. I even covered for R's 2 week vacation. Not a single thank you.
Then, I get told in the group chat by my supervisor's manager, M (the one who told R to come to the meetings, and provides no accountability to R), that I needed to do my co-worker's admin work for the day, sending the weekly spreadsheet.
This was on top of my normal duties. So I not only had to do my reporting in the morning, I had to do all of the assigning and creating of the spreadsheet, I had to then do my 25 QA's that I normally do, I had to send the weekly report, and I was told that really I should be doing her work as well for her QA, so an additional 25.
Bear in mind that each time that our call queue gets 4 or more calls at a time, I have to stop what I am doing and jump in within 2 minutes to take calls. So I did 59 verifications. 13 calls, 20 QA's, because that's all I could get to, reporting for my normal duties, plus the other reporting, the auditing, and the delivery...all-in-one day. Plus I did queue watch. Our goal for verifications a day is 65. If you factor in my 25 QA's, I often reach 100.
NOW GET THIS.
I AM BEING TOLD THAT, ON TOP OF ALLLLL OF THIS WORK (I got physically dizzy and almost vomited yesterday), they want me to work Louisiana claims. I said uh I got out of that department. M said, "oh no worries..it would be under a different supervisor."
I put 2 and 2 together, and asked my old coworker if they had just obtained a new Louisiana account. They had. So, because they can't get remotely close to the money I was recovering with DOUBLE THE WORKFORCE, they are trying to SECRETLY make me work to aid the bottom line of my OLD hateful supervisor.
People who create the infrastructure for whole departments routinely make 100-150k. When I left, my old coworker had gone on 4 month maternity leave too. So P had wanted me to work 2 states and develop a 3rd, then TRAIN everyone on the infrastructure I had created. All for just shy of 55k a year, 42k after taxes.
My mortgage alone is $2,147 a month. I am living paycheck to paycheck, with no kids. I would be doing the work of 5+ agents!!!!!
On top of thisssss, they shitcanned one of the supervisors in my current department, the one who had nominated me for the Austin Inspiration Awards. When he left, I asked him if there was anyone I should watch my back for.
He said, "Ohhh yeah, the supervisor from your old department (P). We have yearly raise and bonus meetings, and EVEN THOUGH SHE ISN'T EVEN STILL YOUR SUPERVISOR, SHE BAD MOUTHS YOU IN THESE MEETINGS AND SAYS YOU SHOULD NOT RECEIVE A RAISE OR BONUS."
WTAF dude. I have a meeting with M today, and I am going to ask for a raise. Even though they are globally frozen, they can be achieved through a rank increase/title change. I at LEAST want to be advocated for in the meetings, treated with dignity and respect, and given a HUMANLY FEASIBLE amount of work.
A closed mouth does not get fed, and as the dormouse said, I need to feed my head!!!!
I brought in $23 million, with one other co-worker, in one year. When I left, they had to replace me with 3 new employees. They are now bringing in $3 million a year, so 20 million less than when I was there, with a SINGLE OTHER co-worker.
I took a lateral move to get away from that supervisor. That supervisor (call her P) was so inept and cruel, to the point that I was crying and suicidally ideating near daily for 2 years.
Let me give you an example. P once gave us a list of claim dates of service. That's all that was on this list. It was 50 or 60 of them. She told us that from that date of service, we were to extrapolate the patient's name, Medicaid ID number, claim number, date of birth, social security number, and who their provider was (in other words, who their doctor was). Can you do that from a date of service?
Someone who doesn't even HAVE CLAIMS EXPERIENCE would know intuitively that this is not humanly possible to know, from just a single date...with no database, nothing, to cross reference against. The fact that she thought that we COULD PULL THIS OUT OF OUR ASSES is crazy, because she was the supervisor over claims, billing and recovery!!! I knew more than she did, and she felt intimidated.
So I left that department; now I'm doing verifications of private insurance for medicaid patients. They have me doing upper level duties, such as reporting, pivot tables, Excel spreadsheets, data matching, etc.
They also have me working QA audits for our vendor. The person that was monitoring 2 other QA employees (myself and someone we will call R) is on maternity leave for 4 months, and not coming back. My only other partner, R, is leaving to go do reporting as well.
So it's going to be ME over 50 quality audits a day. On top of that, I have to do all the administration work to submit a weekly report and a monthly report, and go to these upper level meetings. Mind you, I have not received a raise or rank increase in THREE YEARS. Our CEO has globally frozen raises, while she makes 33 million a year.
The manager (call her M) OVER my supervisor (call her S) has told my other co-worker, R, that she needs to be in these upper level meetings. She says she's on lunch, and can't come. I have to RESCHEDULE my lunches at times. As such, I am left leading the meetings myself....meetings R knows about a month in advance.
The other day, R took off work half of Thursday and all of Friday, without telling anyone. You're supposed to have 4 business days' approval for this.
I was left with her work. The reporting from our vendor had been late, and she knew we would be getting 100 records instead of the usual 50 to split. I was able to work 75 of them, preventing her from having to work more than 50 on Monday.
Monday comes around, and instead of doing her normal monday 25 audits plus the 25 leftover from her not being there, she DELETED 25 OF THE 75 AUDITS I HAD WORKED, ENTIRELY. She didn't tell a soul.
When I told her that this is frustrating in the group chat (and I was kind about it, and professional), she had the temerity to tell me, "Brittany instead of being frustrated, why don't you see if someone wasn't communicated with first?" She had been communicated with five different ways. S came in and said that I was right in doing what I did. I said, "well is my work going to be restored or am I going to have to rework it?" S said, "Y'all can work it out amongst yourselves."
Why wasn't my co-worker told to reinstate all of my work, or do it herself??? Why was it even an OPTION for me to have to split it and do it again???
Yesterday comes around. I've been assigning all the QA's, which I'm supposed to only be a backup for. I've created the spreadsheets; only supposed to be a backup for that. I also created the tracker; only supposed to be a backup for that. Receive not a single thank you from R. I even covered for R's 2 week vacation. Not a single thank you.
Then, I get told in the group chat by my supervisor's manager, M (the one who told R to come to the meetings, and provides no accountability to R), that I needed to do my co-worker's admin work for the day, sending the weekly spreadsheet.
This was on top of my normal duties. So I not only had to do my reporting in the morning, I had to do all of the assigning and creating of the spreadsheet, I had to then do my 25 QA's that I normally do, I had to send the weekly report, and I was told that really I should be doing her work as well for her QA, so an additional 25.
Bear in mind that each time that our call queue gets 4 or more calls at a time, I have to stop what I am doing and jump in within 2 minutes to take calls. So I did 59 verifications. 13 calls, 20 QA's, because that's all I could get to, reporting for my normal duties, plus the other reporting, the auditing, and the delivery...all-in-one day. Plus I did queue watch. Our goal for verifications a day is 65. If you factor in my 25 QA's, I often reach 100.
NOW GET THIS.
I AM BEING TOLD THAT, ON TOP OF ALLLLL OF THIS WORK (I got physically dizzy and almost vomited yesterday), they want me to work Louisiana claims. I said uh I got out of that department. M said, "oh no worries..it would be under a different supervisor."
I put 2 and 2 together, and asked my old coworker if they had just obtained a new Louisiana account. They had. So, because they can't get remotely close to the money I was recovering with DOUBLE THE WORKFORCE, they are trying to SECRETLY make me work to aid the bottom line of my OLD hateful supervisor.
People who create the infrastructure for whole departments routinely make 100-150k. When I left, my old coworker had gone on 4 month maternity leave too. So P had wanted me to work 2 states and develop a 3rd, then TRAIN everyone on the infrastructure I had created. All for just shy of 55k a year, 42k after taxes.
My mortgage alone is $2,147 a month. I am living paycheck to paycheck, with no kids. I would be doing the work of 5+ agents!!!!!
On top of thisssss, they shitcanned one of the supervisors in my current department, the one who had nominated me for the Austin Inspiration Awards. When he left, I asked him if there was anyone I should watch my back for.
He said, "Ohhh yeah, the supervisor from your old department (P). We have yearly raise and bonus meetings, and EVEN THOUGH SHE ISN'T EVEN STILL YOUR SUPERVISOR, SHE BAD MOUTHS YOU IN THESE MEETINGS AND SAYS YOU SHOULD NOT RECEIVE A RAISE OR BONUS."
WTAF dude. I have a meeting with M today, and I am going to ask for a raise. Even though they are globally frozen, they can be achieved through a rank increase/title change. I at LEAST want to be advocated for in the meetings, treated with dignity and respect, and given a HUMANLY FEASIBLE amount of work.
A closed mouth does not get fed, and as the dormouse said, I need to feed my head!!!!
41-45, F
