When a vehicle needs repairs because of a wreck, what does the insurance company do after a claim?

Someone hit my dad and it was determined it wasn't either drivers fault. He's been trying to see through our family insurance if some of the damages can be covered. Someone just left a message on his voicemail and said "We're coming to get your car" what do they mean?

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Muthafukajones · 46-50, M

It must be someone’s fault. As long as he has been as River 0% responsibility his insurance rates should not increase and that is an important factor to have verified before accepting the insurance companies evaluation.

The car may not be worth repairing in which case the insurance company writes it off meaning they give you the blue book value of the vehicle and as condition of accepting that money you surrender the vehicle and it’s keys. If you disagree that the car was worth more than they offer you have to offer proof of that from adds or other proven sales.