When a vehicle needs repairs because of a wreck, what does the insurance company do after a claim?

Someone hit my dad and it was determined it wasn't either drivers fault. He's been trying to see through our family insurance if some of the damages can be covered. Someone just left a message on his voicemail and said "We're coming to get your car" what do they mean?

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saragoodtimes · F

could mean the damage is more than the value of the car and they totaled it and will pay blue book value for the car. check wih your dad for any communication he had with his insurance company

swandfriends · 41-45, F

He said after all these calls, he's only talked to one person who saw the pictures of the damage and told him it looks repairable. She said he would call him back but never did. So lets say they want to come haul it off. Would he get enough money from insurance to be able to buy another vehicle? I'm not sure if he had liability or full coverage

saragoodtimes · F

@swandfriends probably not, go sit with him and have him call the insurance company before giving anyone permission to haul it away