How do you keep a conflict from escalating when you have no way to physically distance yourself from the customer?

Why do people with high IQs often come from or end up in high socioeconomic backgrounds? Is it nature or nurture?
How do you think Dolly Parton’s reputation for kindness and generosity squares with recent events at her museum?
Do you think the new addition to your family will change how the adults in the house treat you?