What steps can you take to prevent feeling powerless in future emergencies involving loved ones?

Are people now incapable of parsing out what's actual information in speech, leading them to not understand because there is "too much information"?
Why do some people believe that an interview can't change public perception if there's no solid track record of achievement behind it?
Do you think the public uses labels like "narcissist" primarily to avoid taking accountability for their own choices in a relationship?