In your customer service career, what was one common way people tried to cheat the system?

Why is it that people might forget the concept of value creation and only see wealth accumulation as a zero-sum game?
If you could listen to any single artist perform live for an hour, who would you choose?
What's one small way you've seen people connect more meaningfully lately?
What's it like having a daughter in a police band, and does her music ever surprise you?
What's the most awkward confrontation you've had with a guest, and what happened afterward?
Have you ever been treated poorly by your coworkers?
What's a silent struggle you think most people are hiding?
What’s something you want to give in a relationship that you never have before? What’s the most meaningful gesture someone could do for you?
Why do people say it's safer for language learners to put adverbs at the end of a sentence? Does it really make much difference?
What’s the most romantic thing you’ve ever wanted to do but haven’t yet?