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Calm people, what drove you to lose your cool?

How often do you lose your temper?
I didn't quite lose it tonight, but I had an angry conversation with a call center. I used to work in one so I should know better but the lack of taking responsibility just rubbed me the wrong way. Anyway ~ I feel like I don't lose my temper very often, but I don't know what's a normal frequency (or if it is ever appropriate). Now I feel kind of weird about it. What is the worst time you have ever lost your temper?
A girl threw an orange at me so I shoved her, she tripped and fell backwards over a fence to injure her back, she was a dancer and I ruined her entire year. Still feel awful about it. What's that one time when you lost your cool in public? When was the last time you lost your marbles?
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