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What's your craziest customer service story?

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SW-User
I worked in the 80s for a company that supplied bank dealing room systems, principally foreign exchange ones.

I was put on the "helpline" virtually straight away. It was considered a good way to learn about the system and meet everyone around the firm.

Many times though I just closed the call in the call log with "Told to RTFM".

One day the director asked for all calls from Lehmann Brothers. I produced the spreadsheet. " What's RTFM?" he asks me "Read The Fucking Manual" I reply. "Shit I've just sent it to them".

We weren't allowed to use that anymore 😂😂😂😂