is inside sales a thing of the past?

all i want to order are 1 size of nuts and bolts that i have been doing for 30 years. all i had to do was phone my supplier and say... hi, it's beerme at acme co. can you please just duplicate my last order? that call would last less than a minute. now it's oh hi beer me, please just log onto our web site and place your order. they will not take orders over the phone.

it takes too many clicks....and they say technology makes things easier...well not for everyone.