What could be the cause of a laptop cursor disappearing and the laptop freezing every few minutes?

I don't have a mouse plugged in.
I'm using the touchpad that came with the laptop.

This HP has been nothing but issues.
Trying to wait til end of the year for a new one

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softspokenman · M

@iamnikki Have you tried resetting it ?

iamnikki · 31-35, F

@softspokenman don't know how

softspokenman · M

@iamnikki Go to 'All SETTINGS' then click on 'UPDATE & SECURITY' look for 'RESET' and follow the instructions.