I Have Something to Say and I Want to Be Heard

I went to Sainsburys this morning in Sittingbourne in kent and I am pretty disgusted with the staff in the café .I had my wife ,son ,daughter and grandson with me .My grandson wanted a bottle the staff refused to give us hot water for his bottle but said if we paid for a cup of tea they would give us a teapot of hot water .We had already ordered a meal for each of us and a hot drink ,would it have hurt them to give us a jug of hot water for free .Wont be going there again .We have never had that problem with morrisons or greggs or any where else we have been disgusted with Sainsburys attitude .

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NativeOregonian · 51-55

So then, you wanted them to use their energy to heat up water that they have to pay for, to put into a container that cost them money to purchase. If they did that for every patron that came through their doors, the amount of money they lost would make your jaw drop.

Rhodesianman · 56-60, M

@NativeOregonian We have visited many other cafes in other stores without a problem just Sainsburys charge for it and considering what they charge it wouldn't hurt them at all .

NativeOregonian · 51-55

@Rhodesianman As a former fast food and retail manager, I can tell you that businesses like Sainsburys charges for a reason, the main reason is usually costs to them, things can add up very quickly over time if done over and over again for others. Many places do not make as much profit as you think they do.

braveheart21 · 61-69, M

In the uk ..most of the big stores have a priority to supply hot water to heat up baby bottles as normal procedure ..its in the customer services authority @NativeOregonian

NativeOregonian · 51-55

@braveheart21 Is it actual British law to do so, has Parliament mandated it?

braveheart21 · 61-69, M

No its not law...its good customer service and safer than feeding the babies cold milk...i have a feeling Sainsbury head office would not be happy with the store @NativeOregonian

NativeOregonian · 51-55

@braveheart21 If it is not law, then Sainsburys has zero obligation to do so. As much as we do not like them not providing hot water, I am certain they have a reason why, and it must be respected.

braveheart21 · 61-69, M

Are u an American...as your user name suggests ..are u living in the uk @NativeOregonian

NativeOregonian · 51-55

@braveheart21 I have numerous friends in the UK that are in retail over there that I speak shop with concerning our mutual experiences with entitled customers that expect every little thing given to them, just because.

braveheart21 · 61-69, M

Hmmmmm American attitude again...if its not the American way then its no way ...i love it...4000 miles away n try to run the world...@NativeOregonian

Rosejilly · 56-60, F

@braveheart21 Rhodesianman?? Rhodesian?? Look it up. He's probably pissed off cos the waitress was "blick".

NativeOregonian · 51-55

@braveheart21 I am actually English heritage,with a lineage that goes back to the ninth century. It is not American attitude, it is a solidarity I share with my fellow retail workers regardless of nationality and global location. Do you remember the story of the Parisian shopkeeper that told Oprah Winfrey to fuck off because she demanded to look around his boutique at midnight, tracking down his home address and waking him up to do so?

NativeOregonian · 51-55

@Rosejilly Blick?

Rhodesianman · 56-60, M

@Rosejilly I hope you are not saying I am racist .My best friend was black and I lost her to cancer and still miss her .