So what is the purpose of coming in?

I think some times people do want help, but in times, especially if it's an elderly or someone who has responsibility or someone who don't want to be a burden or even someone who is just scared, they don't want to know what is wrong and are easily overwhelmed. Because it might mean many things. Like them needing more and feeling they might burden another, or them having no means to solve things even if they do discover the problem. Like finding out might take more time when they think there are more important things, things they find more important than their own health maybe. Most of the times, that is being needed by someone else. If you look at it that way, it can get sad. But that is human.

So I'd recommend kindness. I understand we don't always have patience to give. In my case, I am not in the health department, but when faced with someone elderly in real life, I imagine what if it's my most precious person. I would want someone to help them out. So I try to do the same, if I can.