It's 2:30AM right now and 16°F outside and this is the 4th night in a row I am without heat or hot water. I will complain again in the morning, they will try to fix it and say it's fixed, but it won't happen.
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I just had an email saying the management is aware of the problem and a tech will get around to it sometime today. Apparently I'm not the only tenant experiencing this for 4 days!