how should you deal with someone who is abrupt & dismissive on the phone when you're just trying to make an inquiry
they also come across as disapproving- unhelpful and appear to be just trying to get rid of you off the phone?
i've had this a few times in the last few weeks, phoning departments, my landlords offices, gov departments, making inquiries and trying to resolve matters, it's a very busy - hectic time for me at the moment.. a lot to try sort out & deal with..
so it doesn't help when you get some self-important- dismissive, unhelpful bastard on the other end of the phone trying to make things even harder for me.......when i get stressed out and overwhelmed mentally, i often get a mental block as well, which makes it hard to articulate my thoughts and express what i mean or explain myself....so the fact i have to speak to people like this, on top of what i'm dealing with, really does ' take the piss'.
surprisingly i don't do too bad putting myself across in spite of what i'm dealing with, but as i said, at times get this mental block and fumble with my words and can't put thoughts into words, or it comes out not the way i intended.
when i'm faced with difficult people like this, who give me this unhelpful, unwelcome, unfriendly abrupt manner, i quickly get worked up and feel outraged, feel like really losing my temper and go from trying to be calm and assertive to full on aggressive.....make them 'bend to my will'.....that's how angry they get me.
any tips or advice for dealing with people like this?
i've had this a few times in the last few weeks, phoning departments, my landlords offices, gov departments, making inquiries and trying to resolve matters, it's a very busy - hectic time for me at the moment.. a lot to try sort out & deal with..
so it doesn't help when you get some self-important- dismissive, unhelpful bastard on the other end of the phone trying to make things even harder for me.......when i get stressed out and overwhelmed mentally, i often get a mental block as well, which makes it hard to articulate my thoughts and express what i mean or explain myself....so the fact i have to speak to people like this, on top of what i'm dealing with, really does ' take the piss'.
surprisingly i don't do too bad putting myself across in spite of what i'm dealing with, but as i said, at times get this mental block and fumble with my words and can't put thoughts into words, or it comes out not the way i intended.
when i'm faced with difficult people like this, who give me this unhelpful, unwelcome, unfriendly abrupt manner, i quickly get worked up and feel outraged, feel like really losing my temper and go from trying to be calm and assertive to full on aggressive.....make them 'bend to my will'.....that's how angry they get me.
any tips or advice for dealing with people like this?
46-50, M