how do you respond to people & places who you think are being cold & unfriendly, when you're just trying to seek help

i'm encountering a few difficult circumstances right now relating to the unethical practice of the mental health services, who are supposed to be helping me and addressing my issues, supposed to be looking after me...so i'm going down a legal route to fight it and upon doing so, i've been phoning around places/ organizations to seek help, guidance and advice.....but people these days, answering the phonecalls etc are often cold, unsympathetic, unfriendly, unhelpful...so, not forthcoming with help, like in old times....and verging on having an argument with you, when you're only trying to get help and guidance on what to do? i mean, it's a difficult situation anyway without them making it worse?

i'm always courteous, guard against entering into a discussion, state my query clearly, my purpose for ringing , and are polite etc...but that doesn't seem to work with these ; cold unfeeling robotic people these days....it's like i'm in some dystopian sci fi movie..

i so long for old times back, and the old ways of doing things, the old attitudes etc...

can anyone understand or just advise here??