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Has anyone had a bad experience with a new fridge?

For example where the delivery person does not even bother to explain to the person. 48 hours later . Finding out that the fridge has no power.
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Earlier this year our disability/62+ section 8 building got kitchen remodels, including new ovens and refrigerators, I lost a lot of food because the fridge i got was not cooling properly and not maintaining under 40F for days. When I looked online for the model number, GE didn't even have the model number listed even for parts on their site, I even had the building maintenance manager plug it in for 48 hours before I transfered my cold stuff over when it finally got to 34F, it took all that time to get to that temp. Ehen I woke up the next morning the thermometer I had in it was showing 49F, safe temp is 39F and below. I demanded another fridge and got it, it got to 33F within two hours and has never gone above 35F