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DearAmbellina2113 · 41-45, F
Yep. I work at a call center and my coworkers call me "the therapist" because most of the calls I take start off angry and frustrated, but I speak calmly, reassure them that their problem is not as serious as it feels, and usually they calm down by the end of the call. I get a lot of great reviews from callers who take the survey at the end of the call, and I was even featured in the work newsletter. Kindness does matter and it does change people.
justanotherone · 51-55, M
@DearAmbellina2113 I have a lot of problems right now. Can I talk to you?
Please...
Please...





