A Delta agent told the frustrated customer the flight was called off 'due to a deicing situation, which means the runway was too slippery' for takeoff, as shown in a message exchange included in the post.
This 'deicing situation' was pertaining to the runway in Orlando - where the heat was scorching.
'The runway was covered in ice,' the agent continued. 'This is for safety purposes, and our top priority is the safety of our passengers.'
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