One thing about diagnosing other people's software problems is that they're usually right that there is a problem

But often completely off about what caused the problem and a good chunk of solving it is trying to figure out *what* the issue actually is

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deadgerbil · 26-30, M

Did they try restarting it

DDonde · 31-35, M

@deadgerbil So that's always good to do but unfortunately it only comes to me after they've already done xyz

deadgerbil · 26-30, M

@DDonde they forgot to do w and then xyz