Satisfaction questionnaires

Anyone else notice that after a frustrating long and stressful phone call to a phone or tv company you don’t get the satisfaction questionnaire asking how well they’ve done , so can’t score them -1000

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RedBaron · M

What’s the point of doing that? You want to get someone in trouble at what probably is a stressful job they can’t afford to lose?

Barny52 · 56-60, M

@RedBaron yes i totally agree i don’t want to get staff in trouble my problem as been with the system, I couldn’t pay a 80p phone bill over the phone , I tried for hours. I’m talking about how the big companies get a 5 star rating,,,, they don’t send questionnaires to unhappy customers !

RedBaron · M

@Barny52 Why don’t you pay online? That’s easier.

Barny52 · 56-60, M

@RedBaron couldn’t get on account, the bills were paid by direct debit and I closed that account transferring payments to another account but it paid late by one week, I spoke to many different staff and they couldn’t take money I even sent a check for the small amount but they sent my details to bailiff I had to pay more in admin fees than 80p bill

ArishMell · 70-79, M

I've not encountered that but it does seem that the worst companies for communicating with their customers, are the communications companies.

Heartlander · 80-89, M

I rather have a reason to call the IRS than to call a phone company.

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