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i need help please

my mum got a facebook message from a friend in the middle of a conversation asking her to call but when mum called her, her friend said she never sent that message.
so now mums worried about being hacked and shes staying off facebook. somethings going on but we dont know what. i looked up stuff about facebook scams but didnt find anything about getting a message from a friends account but its not actually from them and asking you to call them.

(edit: everyone just keeps saying to change her password but we already did that and it isnt enough anyway, because the bad thing has already happened and we arent sure what it even was. that what we are trying to deal with)

i dont know anything about hacking or why they might have wanted mum to call her friend, like did that give them access to both peoples contacts, or everything on their phone? thats the kind of thing mums worried about now. shes still worried because she did what the scammers wanted, to call her friend.

help meeee. please :)
Barny52 · 56-60, M
Changing passwords is all you can do I think, had similar got a message saying i was in a video the friend was from work so i opened it, it sent same messages to everyone in my contacts list but didn’t seem to do any harm just after everyone’s passwords and details like names, birthdays so they can create false accounts
rrraksamam · 31-35, M
I think you can check the recent locations the account was logged in from.
Look it up in the settings and see if you notice anything suspicious.
It could be a form of what is called brushing. Someone sends out something in your name to get a verified delivery of, usually a package in the mail. But they could also do it just to verify that it is a real account. They then use that account to post fake reviews from a real persons account. So yeah it is a scam. Best not to have a facebook at all cause well it's facebook. But there really isnt much you can do about brushing other then securing your account. You can submit a report and if there is two factor authentication that will help as well.
DeWayfarer · 61-69, M
Change passwords often is the best advice I can say as well as to not click on unknown links.

That might seem to be a near impossibility for a new computer user. Yet I have truly been on the internet for more decades than I should admit. Definitely more than you have been alive.
@DeWayfarer we just changed her password the other day
DeWayfarer · 61-69, M
@katiecantthinkofausername after this incident then do it once again.

Every time something like this happens for certain.
Sounds more likely that friend was hacked. If your Mom had a link to click on or something then she could have been hacked. Otherwise it may be her friend who has to sort it. Maybe get your Mom to change her password and stuff
@DaveyWavey01 i just changed her password for her a few days ago. i told her it sounds like her friend might have been hacked but shes still worried because she did what the scammers wanted, to call her friend.
@katiecantthinkofausername I'm pretty sure they can't access anything your Mom's end just by your Mom calling her. Your Mom need not worry
Tonydang · M
They hope that your mum can’t get through to her friend on the phone and contact them back online and ask for money to be transferred because something happened don’t worry about it just don’t reply to the message anymore tell your mums friend she has been hacked it’s a common thing
cotheo · 56-60, M
may be the account from your moms friend have been hacked?
@cotheo yeah, probably
Her friend was hacked and needs to change her password. Your Mom should too!👨
CassandraSissy · 22-25, T
I always state that you should change your password regularly, just in case.

Amylynne · 26-30, F
she4 can reach out to Facebook with a hacking report

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