I hate calling tech support…I’m not really tech savvy
But I now can appreciate when people used to call my company and say, sounding relieved when I answered, “You’re an American !”
I used to privately think it was rude, because I remembered a colleague joking about how when he answered, with a slight Spanish accent, a customer told him, “I want someone who speaks English !” I did hear him say, “I’m sorry-I thought I was speaking English !” The client hung up. He shrugged and asked us, “Friends, was I accidentally speaking Spanish ?”
But whoever I spoke to this evening was not understanding me, and I kept having to ask her to repeat what she was saying. It may or may not have been a language issue, but it was frustrating and as politely as I could manage, I finally told her it wasn’t time a good and I’d call back. I’m going to try again tomorrow, earlier in the day.
I used to privately think it was rude, because I remembered a colleague joking about how when he answered, with a slight Spanish accent, a customer told him, “I want someone who speaks English !” I did hear him say, “I’m sorry-I thought I was speaking English !” The client hung up. He shrugged and asked us, “Friends, was I accidentally speaking Spanish ?”
But whoever I spoke to this evening was not understanding me, and I kept having to ask her to repeat what she was saying. It may or may not have been a language issue, but it was frustrating and as politely as I could manage, I finally told her it wasn’t time a good and I’d call back. I’m going to try again tomorrow, earlier in the day.
