I hate calling tech support…I’m not really tech savvy

But I now can appreciate when people used to call my company and say, sounding relieved when I answered, “You’re an [b]American[/b] !”

I used to privately think it was rude, because I remembered a colleague joking about how when he answered, with a slight Spanish accent, a customer told him, “I want someone who speaks English !” I did hear him say, “I’m sorry-I [b]thought[/b] I was speaking English !” The client hung up. He shrugged and asked us, “Friends, was I accidentally speaking Spanish ?”

But whoever I spoke to this evening was not understanding me, and I kept having to ask her to repeat what she was saying. It may or may not have been a language issue, but it was frustrating and as politely as I could manage, I finally told her it wasn’t time a good and I’d call back. I’m going to try again tomorrow, earlier in the day.

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DragonFruit · 61-69, M

I worked with a man named Henri, who was born in Haiti and schooled in Paris and London. His English was impeccable, but he had a bit of a French accent.
One day he asked if he could transfer a call to me because the customer was being rude to him.
I took the call, and the customer said “That feller cain’t even speak....he don’t know no English”.
Henri was perhaps the one person in the company whose English was better than mine (and certainly his grammar was a lot better than that customer’s).
However, I have dealt with representatives who didn’t speak English well or just didn’t know what they were doing....and that can be quite frustrating.