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why do the workers on the mental health hotline sound like they don't really care

i sometimes ring a careline here in the uk, for people with mental health problems....but often the workers who answer the phone sound like they couldn't care less about the predicament you're in?

one woman i got through to once recently, said hello, i said hello and started to talk about what was troubling me and she just stayed silent after that and never responded to anything i said....how professional....so i hung up on her.


why do these phone lines exist if often they act unprofessionally and sound like they couldn't care less what situation you're in?
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Manofoz · 61-69, M
Thx buddy for best comment
darkmere1983 · 46-50, M
@Manofoz your welcome thanks for answering.