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how should you respond to a female mental health helpline worker who is 'condescending'

just phoned a mental health helpline before i usually ring, in times i get paranoia, which i'm affected by at times unfortunately, anyhow i got through to some young woman....and she spoke to me like i was a kid and very condescending and 'over familiar' too, like she knew me personally? and i felt very angered by that...and didn't know how to respond, so felt frustrated too, outraged as well that she was speaking to me like that?


but i can hardly lose my temper with her or else i could get banned from ringing in again? and when i get paranoia, i'm quite vulnerable so i need someone who understands where i'm coming from, that has a bit of knowledge of paranoia to reassure me, a person who is mature enough to know how to handle my issue......not some insolent young braindead halfwit.


any thoughts?

 
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