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FreddieUK · 70-79, M
Rarely. I recently asked local trader if they would prefer cash for a small transaction and she told me that it didn't matter because the costs in time of counting, bagging and going to the bank (in the next town - ours have all closed their branches) balanced out any charges the banks made. The less cash she had, the less often she had to go to the bank.
ArishMell · 70-79, M
@FreddieUK I can foresee that happening here in Dorset.
Other banks have already gone. NatWest recently closed its branches in Bridport, which is West Dorset's largest town, and in Dorchester, the County Town!
As usual they try to excuse it by their flimsy lie about more people "choosing" to bank on-line....
A lie? Yes: the banks are trying to destroy customers' choice. We serve them, not vice-versa.
Whenever I use my branch I receive a feedback request and now always say I recommend the bank for still having some real branches staffed by real people.
Other banks have already gone. NatWest recently closed its branches in Bridport, which is West Dorset's largest town, and in Dorchester, the County Town!
As usual they try to excuse it by their flimsy lie about more people "choosing" to bank on-line....
A lie? Yes: the banks are trying to destroy customers' choice. We serve them, not vice-versa.
Whenever I use my branch I receive a feedback request and now always say I recommend the bank for still having some real branches staffed by real people.
FreddieUK · 70-79, M
@ArishMell I haven't had a 'branch' bank since 1983, but the PO used to act for the then Girobank so it wasn't an issue and now ATMs ironically give access to cash I rarely need. My bank does have a few branches, but I can't remember the last time I went into one. I have found the phone service perfectly acceptable for my needs in the event I needed to speak to someone, but that doesn't suit my deaf friend who finds the phone a challenge. He is worried as his NatWest branch, the last bank in his town, is about to close. I think the plan to open a 'Hub' which all the banks will staff on a rota basis. So far nowhere has been identified.
ArishMell · 70-79, M
@FreddieUK Yes, I wonder if and when any of these so-called "Hubs" will appear. It seems fasionable to call anything a "Hub" but I would want real service in a real building, whatever jargon is used to name it.
There is an ATM near my home for my normal needs, as I regularly use cash, but there are times I want proper counter service, not spend all morning at my expense in a 'phone queue with no guarantee of what I want; nor do I want to struggle with a web-site designed not to answer your query.
There is an ATM near my home for my normal needs, as I regularly use cash, but there are times I want proper counter service, not spend all morning at my expense in a 'phone queue with no guarantee of what I want; nor do I want to struggle with a web-site designed not to answer your query.