People are essentially sweet and vulnerable as well as being arseholes

Sometimes when a customer is ranting and raving at me I think about the simple parts of their life, such as when they put their socks on in the morning. Like it’s quite a vulnerable moment, sat there with your little tootsies out, cold and alone, putting on your socks. The simple things of life make me remember that we are all the same. The way life twists and contorts our minds and our life to make us aggressive, passive, angry, happy, that’s how a person handles the things life throws at them. But at the end of the day we’re all just people putting on our socks in the morning and I like the vulnerability of that.