Got a call from 1-855 number

Been using my card how ever and I get a call, hung up, they left a voice message:

"This is the <my banks name> broad service center at <phone number>. With an important message for Twiigss. We need to verify some recent activity on your bank card ending in <numbers>. Please ensure you have your case number 12345678, and that I can call 24 hours a day, 7 days a week."

I have a relative who used to work at that bank and they said that's not a thing, and is a scam, I would have gotten an email immediately, but I have no email, and no bank alert on the mobile app.

It just sounds soooo legit when they say your banks name like that, but I've never heard of broad service center and my relative said that bank company doesn't have a broad service center.

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ArishMell · 70-79, M

Although the details are specific to country, that pattern is one of the most common forms of fraud attempt going.

The criminals are attempting to gain access to your bank account, to empty it.

Another method is to send an e-mail that looks genuine by having stolen the legitimate service's letter-heading and related details, but these are often given away by a very slight change to the name, by a strange-looking sending address, or by some implausible claim about a prize, delivery or other attractant.

Some crooks try it on by pretending to be from your bank... but naming one you have never used!

In the UK, we receive false e-posts pretending to be from banks, but also from such official bodies as the TV Licensing Agency, His Majesty's Revenue & Customs (the tax agency) or the Driver & Vehicle Licensing Agency, but all identifiable as fakes by careful examination or by the wrong communications method.