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celine211 · 22-25, F
Skills to Sending messages-
know what to say
When to say it
Where to say it]How to say it..ex assertively, openly directly etc
Keep it simple
Keep it clear be heared
EYE CONTACT
Observe other person's reaction
Consistent verbal and non verbal- WHAT you're say has to match with HOW you say it
Receiving messages-
Clear prejugice
Try to understand the reason behind message
Ask for clarifications
Active listening- listen with full attention not just hear
Listen positively - not just what you want to argue against
Attend to the contend in the words AND the feeling behind them
Non-verbal attending
Sit squarely
Open posture
Lean forward
Eye-contact
Relatively relaxed
know what to say
When to say it
Where to say it]How to say it..ex assertively, openly directly etc
Keep it simple
Keep it clear be heared
EYE CONTACT
Observe other person's reaction
Consistent verbal and non verbal- WHAT you're say has to match with HOW you say it
Receiving messages-
Clear prejugice
Try to understand the reason behind message
Ask for clarifications
Active listening- listen with full attention not just hear
Listen positively - not just what you want to argue against
Attend to the contend in the words AND the feeling behind them
Non-verbal attending
Sit squarely
Open posture
Lean forward
Eye-contact
Relatively relaxed