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PoetryNEmotion · F
Listen to hear, not to reply.
Repeat what you have heard briefly so you can be certain you heard correctly.
Validate feelings. "I understand that you are feeling...."
Be empathetic. Seriously it works.
Eliminate distractions.
Focus your attention on the person.
If the time isn't good for communication, arrange another time.
Face the person at his or her level.
Maintain good eye contact.
Do not wriggle. Stare. Avoid eye contact. Cross your arms. Sit straight.
Repeat what you have heard briefly so you can be certain you heard correctly.
Validate feelings. "I understand that you are feeling...."
Be empathetic. Seriously it works.
Eliminate distractions.
Focus your attention on the person.
If the time isn't good for communication, arrange another time.
Face the person at his or her level.
Maintain good eye contact.
Do not wriggle. Stare. Avoid eye contact. Cross your arms. Sit straight.