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Why does SW allow abusive people

Why, when we report abusive people does SW do nothing?

They tell us not to be abusive and hateful and to report offenders, then do nothing when you do!!

Do they think it's acceptable to have abusive people on board?
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ninalanyon · 61-69, T
How long did you wait? I reported someone and they did act but it took weeks. I don't think SW is a big organization.
TheWildEcho · 56-60, M
@ninalanyon glad they acted!