Why does SW allow abusive people

Why, when we report abusive people does SW do nothing?

They tell us not to be abusive and hateful and to report offenders, then do nothing when you do!!

Do they think it's acceptable to have abusive people on board?

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AnOldFriend · 61-69, M

I haven't had anyone be rude to me yet.

I was kind of rude a couple nights ago because I was drunk which is actually no excuse, but the two people I wasn't civil to was polite to me and the next day I tried to be a better person because of their behavior toward me.

I was impressed and grateful they didn't block me.