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Have you noticed customer service taking a nosedive in this new economy?

I was on the phone with my insurance company for the better part of 2 hours and when I finally got to speak to someone, I was told the IVR sent me to the wrong person! I was livid!
I'd be willing to get a poorer plan with a poorer company if they'd have better customer service, but what if there's no such thing? I've noticed that PetSmart's and 2 different banks' customer service has been staggeringly incompetent! What's your experience been?

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Jimmy2016 · 61-69, M

🤔........Had to call customer service for personal and work and both times I could barely understand the CSR.............And then another time last week I called the bank and the VRU menu had changed and was so convoluted that I just had to ask for a live body to help with the issue, were before it was so simple to just use the VRU............The CSR told me they were updating the VRU menu and it should be completed soon.
Customer service is just annoying anymore.